Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- All orders will be shipped within 24 hours, excluding weekends, via the method chosen during checkout. Orders placed after 2:00pm Eastern Time will be shipped the following business day. Items will be packed and shipped per order via USPS.
- Privacy & Security
- We understand the importance of protecting the privacy of all information provided by our customers. Nellie Gavin's Inc. uses secure methods to process transactions and will not sell your information to third parties.
- Returns & Replacements
- If you are unhappy or dissatisfied with a purchase, we may offer a refund or replacement. Please contact us in such an event and we will work with you on a resolution. Nellie Gavin's Inc. is not obligated to issue a refund if the address provided is wrong or you have changed your mind about a purchase.
- Payment, Pricing & Promotions
- Purchases can be made via PayPal or credit and debit cards. Payments are securely handled through a popular processing service. Prices and promotions are subject to change without notice.
- Viewing Orders
- At any time you can view your orders and order history, if you have created an account on nelliegavins.com. When you have signed in you can view orders from your account dashboard.
- Updating Account Information
- We encourage you to maintain accurate and up-to-date account information, ensuring correct shipping information and provides us a way to contact you in case any questions or issues come up with an order.
